When you are initially signing up to Kalo Pay, we will ask you what your preferred payment schedule is. This is how frequently we make payments on your behalf to the freelancers. Currently, we can pay your freelancers on a weekly, bi-weekly or monthly basis. Our team will work with you to agree upon a convenient schedule for you, confirming the dates that you want your freelancers to be paid by. Once this date has been agreed, please ensure you approve all invoices that you want paid out as to avoid any delays in payments.
If this date no longer suits you, or you want to pay your freelancers more/less frequently, please contact your Customer Success Manager who will help you establish a more convenient payment schedule.
Once you have approved the invoices, we will send you an e-mail confirming the list of approved invoices and the total amount to be paid to your freelancers for that payment cycle. In this e-mail, we will clearly state how much to send and where to send it to. We kindly request that you send the money as soon as possible (within 48 hours) to avoid payment delays and also to protect you from foreign exchange rate fluctuations. If there are any discrepancies, please let us know immediately and we will amend the list and the total amount due.