Kalo can only provide insight to payment statuses for clients that are enrolled in our Kalo Pay service.
For those clients that are enrolled, we pay invoices that are marked as ‘Invoice Approved’ on a weekly, bi-weekly, or monthly basis pending the cycle your client has selected. Once you receive a notification that the status of this invoice has changed from ‘Invoice Approved’ to ‘Payment Sent’, you can expect payment within 2-5 business days. Unfortunately, Kalo cannot approve invoices on behalf of the client or process payments for declined or pending invoices. Please contact your client if you believe that your invoices should be approved.
If your invoice has been approved but hasn’t been marked as ‘Payment Sent’, then rest assured, your payment will be processed in the next payment cycle. Unfortunately, Kalo cannot make payments outside of this agreed schedule. You can learn more about payment schedules here
If it has been longer than 5 business days since your invoice was marked as ‘Payment Sent’ yet you still haven’t received your payment, then please double check the banking details you provided on Kalo, amending them if necessary. Please also double check your bank statement in case you overlooked the payments, to see what could appear on your bank statement, please read here . If you still cannot locate your payment, please contact us via e-mail at firstname.lastname@example.org